Managing the acquisition, installation and benefit realization of microcomputer based systems in healthcare

This paper discusses the critical issues which must be addressed when facing the decision to acquire and implement new microcomputer based systems. The first issue is the process for developing a range of alternatives at various levels of sophistication. A second key issue is the development of a full cost analysis which includes such costs as cost of parallel operation, cost of back up systems, training costs and initial system modification costs. The third critical issue is the development of a benefit realization plan which has the support of both top management and line management.