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Can patients predict which consultations can be dealt with by telephone?
M Stevenson1, J Marsh, E Roderick
1Cumbria Practice Research Group, Caldbeck, Wigton.
Abstract:
The use of telephone consultations to reduce the workload of general practitioners is well established both in this country and abroad. The principal aim of this study was to discover the proportion of consultations currently carried out in the surgery that would be suitable, for both doctor and patient, to be managed over the telephone. The second aim was to establish what proportion of such consultations could be predicted.