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Measuring client satisfaction with assertive community treatment.

G J Gerber1, P N Prince

  • 1Brockville Psychiatric Hospital, Ontario, Canada. bphlib@recorder.ca

Psychiatric Services (Washington, D.C.)
|April 22, 1999
PubMed
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Seriously mentally ill clients reported satisfaction with assertive community treatment teams, but expressed concerns regarding medication side effects and dosage. This study highlights areas for service improvement in mental healthcare.

Area of Science:

  • Psychiatry
  • Mental Health Services Research
  • Health Psychology

Background:

  • Assertive Community Treatment (ACT) teams provide essential support for individuals with serious mental illness.
  • Measuring client satisfaction is crucial for evaluating and improving ACT services.
  • Previous research has explored various methods for gathering feedback from this population.

Purpose of the Study:

  • To assess client satisfaction with services provided by an assertive community treatment team.
  • To identify specific areas of satisfaction and dissatisfaction among clients.
  • To evaluate the effectiveness of a mailed survey for collecting this data.

Main Methods:

  • A 35-item questionnaire was mailed to 174 clients of an ACT program in 1995.

Related Experiment Videos

  • The survey focused on client satisfaction with various aspects of ACT services.
  • Response rate and demographic characteristics of respondents were analyzed.

    • Main Results:

    • The survey achieved a 51% response rate.
    • Respondents were generally satisfied with ACT services but dissatisfied with medication side effects and dosage.
    • Factor analysis identified key components of satisfaction: interpersonal care, client involvement, and medication issues.

    Conclusions:

    • Mailed surveys are an efficient and nonintrusive method for collecting anonymous satisfaction data from ACT clients.
    • Findings indicate specific areas for ACT teams to address, particularly concerning medication management.
    • Client feedback is vital for enhancing the quality of care in community mental health services.