Evaluating the personnel department's internal functioning.

Area of Science:

• Human Resources Management
• Organizational Behavior
• Auditing

Background:

• Traditional personnel audits often focus on cost-effectiveness and resource allocation.
• There is a need to evaluate the effectiveness of personnel staff in policy delivery.
• Employee perspectives are crucial for assessing internal departmental functioning.

Purpose of the Study:

• To introduce and describe a novel 'personnel internal functioning audit'.
• To propose a method for evaluating the effectiveness of personnel staff in implementing policies.
• To highlight the utility of employee feedback in this evaluation process.

Main Methods:

• Designing and utilizing employee questionnaires to gather feedback.
• Implementing an internal functioning audit within an organizational setting.
• Analyzing employee perceptions of personnel policy delivery and implementation.

Main Results:

• The study demonstrates a practical approach to auditing personnel department effectiveness.
• Employee feedback provides valuable insights into the performance of HR functions.
• A case study of a midwestern hospital illustrates the audit's feasibility and low cost.

Conclusions:

• Employee-driven audits are a simple, inexpensive, and effective way to assess personnel departments.
• This audit method enhances accountability and improves the delivery of HR services.
• Internal functioning audits can significantly contribute to organizational efficiency and employee satisfaction.