Collecting mental health self-evaluations. Effectiveness and cost of three third-party techniques

The effectiveness and cost of three techniques for obtaining client ratings of their own levels of functioning were assessed in a private, outpatient, mental health clinic. Seventy-five clients were asked to rate the adequacy of their own functioning on vocational, family, social, personal, and overall dimensions. Clients were randomly assigned to (a) mail, (b) telephone, or (c) mail followed (if necessary) by telephone administration of the ratings questionnaire. Mail followed if necessary by phone administration was found to be more cost effective than either mail alone or telephone alone.