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Strategies for resolving conflict: their functional and dysfunctional sides.
Personnel
|October 8, 1982
Summary
Appropriately resolved workplace conflict aids problem-solving. Strategic negotiation, or calculated avoidance, are key to effective conflict resolution and lasting solutions.
Area of Science:
- Organizational Psychology
- Conflict Resolution Studies
Background:
- Workplace conflict can negatively impact productivity and morale.
- Effective conflict resolution is crucial for a healthy work environment.
Purpose of the Study:
- To explore the beneficial effects of conflict resolution in the workplace.
- To outline strategic approaches for managing and resolving workplace disputes.
Main Methods:
- Qualitative analysis of conflict resolution strategies.
- Advocacy for negotiation and strategic avoidance based on considered judgment.
Main Results:
- Conflict, when resolved through negotiation, can lead to effective problem-solving, healing, reconciliation, and long-term solutions.
- Strategic avoidance is recommended when confrontation is foreseen to be detrimental.
Conclusions:
- Negotiation is presented as a superior method for conflict resolution over brute force.
- The tenets of sound negotiation include neutral territory, active listening, asserting fair treatment, preserving dignity, seeking consensus, compromise, and mutual satisfaction.