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Summary
This guide presents a five-step, do-it-yourself approach for employee groups to solve organizational problems, overcoming the lack of group-process skills often hindering quality control (QC) circles and reducing reliance on expensive consultants.
Area of Science:
- Organizational Behavior
- Human Resource Management
- Group Dynamics
Background:
- Quality control (QC) circles and group problem-solving initiatives are often underutilized due to insufficient group-process skills among managers.
- Organizations frequently incur high costs by hiring external consultants to facilitate group processes.
Purpose of the Study:
- To introduce a practical, self-administered five-step methodology for employee groups to effectively solve organizational issues.
- To empower human resources managers to implement and train staff in group problem-solving techniques.
Main Methods:
- The approach involves five distinct stages: problem identification, brainstorming, cause-and-effect analysis, force-field analysis, and action planning/implementation.
- This structured method aims to build internal expertise for sustained group problem-solving.
Main Results:
- Provides a clear framework for managers to lead employee groups through complex problem-solving processes.
- Enables organizations to develop internal capabilities, reducing the need for external consultants.
Conclusions:
- The five-step DIY approach offers a cost-effective and sustainable solution for enhancing organizational problem-solving through internal teams.
- Human resources managers can leverage this methodology to foster a culture of proactive problem-solving and skill development within their organizations.