Learning to work with cliques in your department

The supervisor/manager deals with people every day. The basis for most worker behavior comes from interaction with their peers on the job. The effective manager must learn to understand and work with the various informal groups that form in the organization. He or she must understand how and why these groups form and how they are perpetuated. The effective manager can learn to use these cliques in the department to establish a spirit of cooperation and maintain the goals of the institution.