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Mission effectiveness study identifies, reinforces values.

T P McGuire, P C Chamberlain

    Health Progress (Saint Louis, Mo.)
    |October 7, 1984
    PubMed
    Summary
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    This study assessed how well the Alexian Brothers Medical Center upheld its mission. Patients and staff confirmed the mission

    Area of Science:

    • Healthcare Administration
    • Organizational Mission Effectiveness
    • Patient and Constituent Perception Studies

    Background:

    • The Congregation of Alexian Brothers mandated mission effectiveness evaluations for its sponsored institutions.
    • Alexian Brothers Medical Center initiated a study to align institutional performance with its core mission.
    • Assessing the integration of congregational ideals into daily operations was a key focus.

    Purpose of the Study:

    • To evaluate the extent to which the Alexian mission influenced the medical center's performance.
    • To gauge patient and constituent perceptions of the institution's adherence to its mission.
    • To understand the importance constituents place on the Alexian mission.

    Main Methods:

    • Utilized survey instruments for patient care perceptions.

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  • Administered questionnaires to a diverse group including staff, volunteers, board members, and administrators.
  • Conducted interviews and surveys with selected constituents to assess their influence on the mission.

    • Main Results:

    • Patients and constituents perceive the congregation's ideals are present within the medical center.
    • Constituents view the Alexian mission and its associated ideals as important.
    • Identified varying capacities among different groups to influence the medical center's mission.

    Conclusions:

    • Institutions benefit from dedicated administrative responsibility for mission effectiveness.
    • The process of evaluating mission effectiveness can actively reinforce mission values.
    • Strong alignment between mission and operations enhances institutional performance and stakeholder perception.