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Related Experiment Videos

Values program allows employees to set performance standards.

M Holland

    Health Progress (Saint Louis, Mo.)
    |December 11, 1984
    PubMed
    Summary
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    Sacred Heart Medical Center implemented a values enrichment program to improve employee performance and patient care. This initiative fostered a culture of compassion, dignity, and teamwork through new evaluation tools and screening procedures.

    Area of Science:

    • Healthcare Management
    • Medical Ethics
    • Organizational Psychology

    Background:

    • Healthcare institutions increasingly focus on aligning organizational values with employee behavior.
    • Defining and measuring core values is crucial for quality patient care and institutional integrity.

    Purpose of the Study:

    • To implement and evaluate a pilot values enrichment program at Sacred Heart Medical Center.
    • To integrate institutional values into employee performance evaluation and recruitment.

    Main Methods:

    • Employees identified key organizational values (compassion, care of the poor, respect, holistic care, teamwork).
    • Departments developed performance evaluation tools based on employee suggestions.
    • New employee screening procedures were created to assess value alignment.

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    Main Results:

    • Development of 32 departmental and management evaluation tools.
    • Implementation of value-based employee screening and application forms.
    • Establishment of an ethics committee, recruitment of a staff ethicist, and creation of an orientation videotape.

    Conclusions:

    • The values enrichment program successfully integrated core values into performance metrics and recruitment.
    • The initiative established mechanisms for ongoing institutional attention to its stated values.
    • The program enhanced the ethical infrastructure and employee orientation processes within the medical center.