Administrators as agents of change

Today's "complete manager" must not only be highly skilled, but must also be responsive to the changing environment, as medical groups shift from traditional provider-based systems to more contemporary consumer-based systems. Administrative leadership style has never been more significant for success, especially the administrator's technique for ushering change into the group. A successful, practical program for change, developed at the Kaiser Permanente Medical Care Program at its Hayward facility, centers on the medical staff leadership conference.