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Dimensions of offsite distribution: a case study.

W E Epstein, D H Freed

    Journal of Healthcare Materiel Management
    |January 10, 1988
    PubMed
    Summary

    The Mount Sinai Medical Center successfully relocated laundry and central supply departments offsite during a major modernization. Structured transition planning maintained user confidence for a move to new facilities.

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    Area of Science:

    • Healthcare Administration
    • Hospital Operations Management
    • Change Management in Healthcare

    Background:

    • The Mount Sinai Medical Center, a large Manhattan hospital, faced challenges in relocating essential departments during a significant modernization project.
    • User mistrust stemmed from the long-standing, responsive on-site services provided by the laundry and central supply departments since the hospital's inception.
    • The modernization program involved a 5-year, $488 million investment, necessitating the temporary relocation of key services.

    Purpose of the Study:

    • To investigate strategies for maintaining user confidence during the offsite relocation of critical hospital departments.
    • To analyze the process of transitioning laundry and central supply services to temporary, then permanent, state-of-the-art facilities.

    Main Methods:

    • Implementing a structured transition plan for departmental relocation.
    • Focusing on maintaining user confidence throughout the offsite move.
    • Facilitating the move to temporary facilities as a precursor to permanent ones.

    Main Results:

    • The structured transition process successfully generated sufficient user confidence.
    • The relocation of laundry and central supply departments was achieved without compromising essential hospital functions.
    • User trust was maintained, enabling the progression to permanent, advanced facilities.

    Conclusions:

    • Effective planning and communication are crucial for managing user expectations during major healthcare facility changes.
    • A structured approach to offsite departmental relocation can overcome user mistrust and ensure operational continuity.
    • Successful transitions build confidence for future upgrades and the adoption of advanced systems.

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