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Related Experiment Videos

Employee assistance program treats personal problems.

R J Bednarek, H J Featherston

    Hospital Progress
    |February 10, 1984
    PubMed
    Summary
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    A positive demonstration of concern for employees: a two-year analysis of one hospital's employee assistance program.

    The Personnel administratorยท1981
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    Employee Assistance Programs (EAPs) can benefit hospitals by addressing personal issues affecting work. St. Benedict's Hospital demonstrated significant cost savings and improved employee well-being through its EAP.

    Area of Science:

    • Healthcare Management
    • Occupational Health
    • Human Resources

    Background:

    • Employee Assistance Programs (EAPs) are common in business but underutilized in hospitals.
    • Hospitals face unique challenges in implementing EAPs, including multidisciplinary environments and staff attitudes.
    • St. Benedict's Hospital sought to implement an EAP to support employee well-being and address work-related issues stemming from personal problems.

    Purpose of the Study:

    • To evaluate the effectiveness and impact of an Employee Assistance Program (EAP) implemented in a hospital setting.
    • To assess the human benefits and cost savings associated with the EAP at St. Benedict's Hospital.

    Main Methods:

    • St. Benedict's Hospital established the "Helping Hand" EAP in 1979, integrating it with progressive discipline.

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  • Supervisors were trained to identify issues and focus on job performance, referring employees to the EAP coordinator.
  • The EAP matched employees with appropriate community or hospital resources for intervention and treatment.

    • Main Results:

    • Out of 92 participating employees, 72 resolved their personal problems or improved their situations.
    • Hospital turnover rates decreased significantly, from 36% to 20%.
    • The hospital realized an estimated cost saving of approximately $40,800 in turnover and replacement expenses.

    Conclusions:

    • Hospital-based Employee Assistance Programs can effectively address employee personal problems impacting work performance.
    • Implementing an EAP demonstrates Christian concern for employees while yielding substantial human and financial benefits.
    • The St. Benedict's EAP model offers a viable solution for healthcare organizations to support their workforce.