Installing PACS--lessons learned

In 1997, Carson-Tahoe Hospital in Carson City, Nev., looked into the possibility of installing its own PACS system. Increased productivity was the main business goal the hospital hoped a PACS system would meet. Only two of three chosen vendors seriously considered the request to bid because of the small number of films produced by the hospital. After installation, the hospital identified the referring physicians who used the most film and then directed its marketing efforts to them. Lessons learned include the tremendous need for training of staff, referring physicians and radiologists. Expect everyone to be slow the first week the new system is running. Map out all processes to prepare for contingencies. Make plans for archiving and be flexible in assigning tasks--next week things may change. Consider bringing in an outside consultant to measure people's expectations and fears. After nearly a year, neither the technologists nor physicians express any regrets about the installation of PACS at Carson-Tahoe.