Don't skip crucial benchmarking step: develop critical success indicators

If you don't know where you're headed, you'll never get there. Critical success indicators can help you define what you need to succeed as a business. You need eight to 10 critical success indicators that are based on your strategic plan, are easily measurable, and are on the macro level. Everyone on your staff, from the CEO to maintenance, needs to know what the critical success indicators are and how individual jobs relate.