Taking a corporate approach to information technology in an academic medical center

Academic health science centers employ faculty and research staff who demand and merit a high level of information technology (IT) support. Often their needs outstrip the ability of IT to provide adequate service. The authors review the recent history of IT at Baylor College of Medicine, beginning with the critical review of its operations undertaken outside consultants in 1996. The analysis led to a strategic planning strategic planning retreat at which three infrastructure projects and three systems projects were identified. As the IT program executed these projects, it transformed itself into a more modern organization able to provide higher levels of service to faculty and staff. Those involved in these changes at Baylor were able to successfully adopt a corporate model of information services support without sacrificing the college's academic focus.