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Related Experiment Videos

Guard force management: keeping security in the house.

M R Cummings1

  • 1Aurora Health Care, Milwaukee, WI, USA.

Journal of Healthcare Protection Management : Publication of the International Association for Hospital Security
|November 11, 1999
PubMed
Summary
This summary is machine-generated.

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Security managers should weigh intangible benefits like training and loyalty, not just cost, when deciding between in-house and contract security forces. Aurora Health Care

Area of Science:

  • Healthcare Administration
  • Security Management
  • Organizational Behavior

Background:

  • Organizations face critical decisions regarding security management models.
  • Choosing between proprietary (in-house) and contract security forces involves complex considerations.

Purpose of the Study:

  • To analyze the factors influencing Aurora Health Care's decision to maintain a proprietary security force.
  • To provide a framework for security managers evaluating in-house versus contract security options.

Main Methods:

  • Qualitative analysis of Aurora Health Care's decision-making process.
  • Examination of intangible benefits beyond financial metrics.

Main Results:

  • Aurora Health Care's choice was influenced by financial and intangible factors.

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  • Intangible benefits included training, loyalty, and service quality.

    • Conclusions:

    • Security managers must consider a holistic approach, including non-financial aspects.
    • A comprehensive evaluation of turnover, training, loyalty, and service is crucial for optimal security management decisions.