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Effectiveness of an information broker service
A Lugo1, T D East, R L Bradshaw
1Department of Medical Informatics, Cottonwood Hospital, East, Salt Lake City, Utah 84107, USA.
Proceedings. AMIA Symposium
|November 24, 1999
Summary
A new regional information broker service improved healthcare data access, completing 86% of requests on time. This customer-oriented solution integrated data from multiple sources, offering high satisfaction and a strong benefit-to-cost ratio.
Area of Science:
- Health Informatics
- Information Management
Background:
- Disparate databases in healthcare organizations hinder consumer access to integrated information.
- Lack of a unified point of contact leads to consumer confusion and frustration.
Purpose of the Study:
- To develop a regional information broker service.
- To provide a customer-oriented solution with a single point of contact and guaranteed performance for integrated health information.
Main Methods:
- Established a regional service acting as an information broker.
- Integrated data from twelve different data sources.
- Managed 34 requests over a 17-month period (1/98-6/99).
Main Results:
- Achieved an 86.46% on-time completion rate for information requests.
- Integrated approximately 2 Gigabytes of data, equivalent to 416,666 single-spaced pages.
- Demonstrated a benefit-to-cost ratio of at least 3:1, with high customer satisfaction.
Conclusions:
- The regional information broker service effectively addressed challenges of fragmented health data.
- The service model proved efficient, cost-effective, and highly satisfactory to users.
- This approach offers a scalable solution for improving healthcare information accessibility.