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Revamp your software selection process.

D J Allen

    Hospital Materiel Management Quarterly
    |January 6, 2000
    PubMed
    Summary
    This summary is machine-generated.

    Most software implementations fail due to factors beyond core functionality. Expanding evaluation criteria beyond features significantly improves the chances of successful software adoption and long-term vendor satisfaction.

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    Area of Science:

    • Software Engineering
    • Information Systems Management

    Background:

    • Software implementation success is often narrowly defined by functional requirements.
    • A significant gap exists between perceived and actual reasons for software project failure.

    Purpose of the Study:

    • To highlight critical factors beyond functionality in software implementation success.
    • To advocate for a more comprehensive vendor evaluation and selection process.

    Main Methods:

    • Analysis of common software implementation failure points.
    • Review of industry best practices in vendor assessment.

    Main Results:

    • Lack of functionality is rarely the primary cause of software implementation failure.
    • Factors such as vendor support, training, and integration complexity are often overlooked.

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    Conclusions:

    • Companies should broaden their software evaluation criteria to include non-functional aspects.
    • A holistic approach to vendor selection enhances the probability of successful software deployment and user satisfaction.