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Tracking case management accountability: a systems approach.

A J Frankel1, H Heft-LaPorte

  • 1Wurzweiler School of Social Work, Yeshiva University, New York, NY 10033, USA.

Journal of Case Management
|March 7, 2000
PubMed
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Evaluating case management programs has inconsistent results. This study introduces a new evaluation model based on systems theory to improve outcome assessment for case management practice.

Area of Science:

  • Health Services Research
  • Social Work Practice
  • Program Evaluation

Background:

  • Past two decades of case management program evaluations show inconsistent outcome effectiveness.
  • Existing evaluation models often neglect systems theory, a core foundation of case management.
  • Need for a theoretical alignment in evaluating case management interventions.

Purpose of the Study:

  • To conceptually establish a novel evaluation model grounded in systems theory for case management.
  • To develop specific evaluation instruments tailored to this systems theory-based model.
  • To conduct field-testing of the proposed evaluation model and its instruments.

Main Methods:

  • Conceptual development of an evaluation model integrating systems theory principles.

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  • Design and refinement of data collection instruments aligned with the model.
  • Empirical field-testing of the evaluation model within case management settings.

    • Main Results:

    • The study successfully established a conceptual evaluation model reflecting systems theory.
    • Development of congruent evaluation instruments for data collection was achieved.
    • Initial field-testing provided preliminary data on the model's applicability and feasibility.

    Conclusions:

    • A systems theory-based evaluation model offers a more theoretically congruent approach to assessing case management.
    • The developed instruments are suitable for collecting data within this new framework.
    • Further research and application are recommended to validate and refine the model for broader use in case management evaluation.