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Related Experiment Videos

Reference checking: don't get lost in the translation.

S O'Connor

    Michigan Health & Hospitals
    |March 21, 2000
    PubMed
    Summary

    Reference checking is difficult due to employer fear of litigation, making it challenging to verify candidate information. This often results in vague responses, hindering the hiring process.

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    Area of Science:

    • Human Resources
    • Organizational Behavior

    Background:

    • Reference checking is a critical component of the hiring process.
    • Employers face increasing challenges in obtaining truthful and actionable information from references due to legal concerns.

    Purpose of the Study:

    • To examine the difficulties encountered in contemporary reference checking.
    • To understand the impact of employer apprehension regarding litigation on reference information.

    Main Methods:

    • Qualitative analysis of employer communication during reference checks.
    • Review of common employer practices and statements in response to reference inquiries.

    Main Results:

    • Obtaining direct and truthful information from references has become significantly more challenging.
    • Employers frequently provide guarded or ambiguous responses to mitigate litigation risk.
    • The process often resembles a 'cat-and-mouse' game to ascertain factual information.

    Conclusions:

    • The current landscape of reference checking presents substantial obstacles for employers seeking to verify candidate suitability.
    • Employer-driven caution, stemming from litigation fears, compromises the effectiveness of reference checks.
    • Strategies are needed to navigate these challenges and improve the reliability of reference information.

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