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Healthcare knowledge management through building and operationalising healthcare enterprise memory
1Health Informatics Research Group, School of Computer Sciences, Universiti Sains Malaysia, Penang, Malaysia. yncheah@insys.cs.usm.my
Studies in Health Technology and Informatics
|March 21, 2000
Abstract:
In this paper we suggest that the healthcare enterprise needs to be more conscious of its vast knowledge resources vis-à-vis the exploitation of knowledge management techniques to efficiently manage its knowledge. The development of healthcare enterprise memory is suggested as a solution, together with a novel approach advocating the operationalisation of healthcare enterprise memories leading to the modelling of healthcare processes for strategic planning. As an example, we present a simulation of Service Delivery Time in a hospital's OPD.