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Focus on case management: linking outcomes and accountability.
1S.A. Squared, Inc., Los Alamitos, CA, USA.
Topics in Health Information Management
|April 5, 2000
Summary
Case managers must quantify their impact by measuring and reporting outcomes. The Case Management Society of America (CMSA) established the Council for Case Management Accountability (CCMA) to guide this crucial process.
Area of Science:
- Healthcare Management
- Outcomes Research
- Accountability in Healthcare
Background:
- Traditional intuitive assessments of case management value are becoming insufficient.
- There is a growing need for case managers to demonstrate tangible results.
- Accountability in case management requires robust outcome measurement.
Purpose of the Study:
- To address the declining reliance on intuitive case management value.
- To emphasize the necessity for case managers to measure and report outcomes.
- To highlight the role of accountability in case management practice.
Main Methods:
- Development of the Council for Case Management Accountability (CCMA) sponsored by the Case Management Society of America (CMSA).
- Creation of the "Spectrum of Accountability" framework.
- Sponsorship of "State of the Science" papers on key case management outcomes.
Main Results:
- Established a leadership body (CCMA) for case management outcomes development.
- Developed a framework ("Spectrum of Accountability") for assessing case management.
- Initiated research through "State of the Science" papers to define outcomes areas.
Conclusions:
- Case managers must actively engage in outcomes measurement and reporting.
- Familiarity with outcomes measurement is essential for all practicing case managers.
- The CCMA provides a vital resource for advancing accountability in case management.