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Related Experiment Video

Updated: Jul 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Factors associated with changes in satisfaction with care.

B Newsome1, S M Retchin, M Jurgensen

  • 1School of Medicine, Virginia Commonwealth University, Richmond, USA.

Clinical Performance and Quality Health Care
|April 5, 2000
PubMed
Summary

Patient satisfaction with medical care can increase or decrease with changes in health status. Hospitalizations also correlate with increased satisfaction, though the relationship isn't always clear.

Related Experiment Videos

Last Updated: Jul 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Health Services Research

Background:

  • Patient satisfaction is a key indicator of healthcare quality.
  • Factors influencing satisfaction include health status, healthcare use, and personal characteristics.
  • Limited research exists on the dynamic relationship between these factors and changes in satisfaction.

Purpose of the Study:

  • To investigate how personal characteristics, health plan type, disease states, and healthcare utilization affect changes in patient satisfaction with care.
  • To analyze these influences over a 12-month prospective period using survey data.

Main Methods:

  • A prospective cohort study involving enrollees from three commercial health plans (POS, FFS, PPO).
  • Data collected via baseline and 12-month follow-up surveys.
  • Multivariate logistic regression models used to identify predictors of satisfaction changes.

Main Results:

  • Improved or declined health status significantly predicted increased satisfaction (OR 1.29).
  • History of hospitalization also predicted increased satisfaction (OR 1.27).
  • Declines in health status predicted decreased satisfaction (OR 1.43). Age, gender, race, plan type, disease state, and visits did not predict changes.

Conclusions:

  • Changes in patient satisfaction are linked to changes in health status.
  • The precise nature of the relationship between health status changes and satisfaction requires further investigation.