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Workforce cultural factors in TQM/CQI implementation in hospitals
1Department of Management, College of Business Administration, University of Nebraska at Omaha, USA.
Health Care Management Review
|August 11, 2000
Abstract:
One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.