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Published on: August 25, 2014

Development of a survey to measure parent satisfaction in a pediatric intensive care unit

M L McPherson1, R C Sachdeva, L S Jefferson

  • 1Department of Pediatrics, Baylor College of Medicine and Texas Children's Hospital, Houston 77030, USA.

Critical Care Medicine
|August 31, 2000
PubMed

Insights

A new survey tool was developed to measure parent satisfaction in pediatric intensive care units (PICU). This reliable tool, created using classic survey methods, is specifically designed for the PICU setting.

Area of Science:

  • Pediatric Intensive Care
  • Healthcare Quality Improvement
  • Survey Methodology

Background:

  • Assessing parent satisfaction is crucial for improving care quality in pediatric intensive care units (PICUs).
  • Existing tools may not be specific to the unique environment of a PICU.

Purpose of the Study:

  • To develop and validate a specific survey tool for assessing parent satisfaction with medical care in a pediatric intensive care setting.
  • To apply classic survey design methodology for tool creation.

Main Methods:

  • A four-stage process: item selection, reduction, pretesting, and test analysis.
  • Development involved input from parents of children admitted to a PICU.
  • Statistical analysis for validity and reliability (internal consistency and test-retest).

Main Results:

  • A 23-item parent satisfaction survey was developed specifically for the PICU setting.
  • The survey demonstrated acceptable reliability (reliability coefficient of 0.8275).
  • Good correlation was found in test-retest reliability, and validity was partially established.

Conclusions:

  • Classic survey design methodology can successfully create a specific, reliable parent satisfaction tool for PICUs.
  • The developed survey effectively measures parent satisfaction with medical care in this specialized setting.
  • This study confirms the feasibility of applying rigorous survey methods in inpatient settings.
Abstract

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