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Improving intergenerational health care communication.

L S Bethea1, A L Balazs

  • 1Department of Communication, University of Oklahoma, Norman, USA.

Journal of Health Communication
|April 1, 1997
PubMed
Summary

Healthcare providers’ communication with older adults can be hindered by ageist stereotypes and patronizing speech, known as elder-speak. Improving communication requires recognizing individual needs and combating age stereotypes to enhance patient-provider relationships.

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Area of Science:

  • Gerontology
  • Health Communication
  • Sociolinguistics

Background:

  • Ageist stereotypes can negatively impact communication between healthcare providers and older adults.
  • Patronizing speech, or elder-speak, is a manifestation of these stereotypes, involving over- or underaccommodation in speech.
  • Effective communication is crucial as the older adult population and healthcare demands grow.

Purpose of the Study:

  • To examine the impact of ageist stereotyping on healthcare communication with older adults.
  • To identify communication strategies used by younger healthcare providers towards older patients.
  • To propose methods for improving communicative effectiveness in the patient-provider relationship.

Main Methods:

  • Analysis of communication patterns between healthcare providers and older adult patients.

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  • Identification of elder-speak and other accommodation strategies.
  • Review of literature on ageism and healthcare communication.

    • Main Results:

    • Ageist stereotypes contribute to miscommunication through patronizing speech (elder-speak).
    • Younger healthcare providers often employ over- or underaccommodation strategies based on stereotypes.
    • These communication barriers negatively affect the patient-provider relationship.

    Conclusions:

    • Healthcare providers must address ageist stereotypes to improve communication with older patients.
    • Recognizing individual patient needs and avoiding stereotyping are key.
    • Proper training in effective communication strategies can enhance the patient-provider relationship and healthcare outcomes.