Flight to Los Angeles. Crisis at 30,000 feet

1. Using therapeutic communication, the nurse can begin to assess the individual in crisis, establish rapport, and evaluate the crisis situation. 2. Offering self while remaining calm assists in de-escalating the anxiety felt by an individual in crisis. 3. Communications with others at the crisis situation, as well as the individual in crisis, should be direct, calm, clear, and incorporate safety assessments as the situation unfolds. Assuring everyone that the nurse is there to help enlists cooperation in crisis resolution.