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The National Outcomes Management Project: a benchmarking collaborative.

N A Dewan1, A Daniels, G Zieman

  • 1Center for Quality Innovations & Research, Cincinnati, OH 45219-8048, USA. nick.dewan@uc.edu

The Journal of Behavioral Health Services & Research
|November 9, 2000
PubMed
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This study introduces benchmarking for improving managed ambulatory behavioral health care quality. It details a collaborative project across 16 sites, demonstrating a novel approach to outcome management and practice innovation.

Area of Science:

  • Health Services Research
  • Quality Improvement Science
  • Behavioral Health Management

Background:

  • Traditional health care quality assessment relies on structure, process, and outcome measures.
  • Quality improvement cycles typically involve goal setting, measurement, and feedback.
  • Benchmarking offers a business strategy for innovation, cost reduction, and quality enhancement in healthcare.

Purpose of the Study:

  • To present a novel application of benchmarking in managed ambulatory behavioral health care.
  • To describe a collaborative outcome management project utilizing benchmarking across multiple sites.
  • To demonstrate a model for improving quality and efficiency in behavioral health services.

Main Methods:

  • Implementation of a benchmarking strategy within a managed ambulatory behavioral health care setting.

Related Experiment Videos

  • Development and execution of a collaborative outcome management project.
  • Data collection and analysis across 16 sites in nine states to evaluate the benchmarking application.

    • Main Results:

    • Successful application of benchmarking in a multi-site behavioral health care setting.
    • Demonstration of a collaborative model for outcome management.
    • Insights into practice innovations driven by benchmarking in response to cost and quality demands.

    Conclusions:

    • Benchmarking provides a viable and innovative approach to enhance quality in managed ambulatory behavioral health care.
    • Collaborative outcome management projects can effectively leverage benchmarking for widespread improvement.
    • This model offers a framework for addressing the dual needs of cost reduction and quality increase in behavioral health services.