Related Experiment Videos
Comparing user acceptance of a computer system in two pediatric offices: a qualitative study
1School of Medicine, University of North Carolina at Chapel Hill, USA.
Proceedings. AMIA Symposium
|November 18, 2000
Summary
User acceptance of clinical computer systems varied significantly between two pediatric practices. Differences in perceived benefits, organizational culture, and IS staff support influenced system adoption and continued use.
Area of Science:
- Health Informatics
- Healthcare Management
Background:
- Clinical computer systems are increasingly integrated into healthcare settings.
- Understanding user acceptance is crucial for successful technology implementation in pediatric practices.
Purpose of the Study:
- To qualitatively examine user acceptance of a clinical computer system in two pediatric practices.
- To identify factors influencing the differential adoption of the system.
Main Methods:
- Qualitative study involving interviews with practice and IS staff.
- Observations in clinical areas and review of system implementation records.
- Analysis of user acceptance in relation to a conceptual framework for research findings implementation.
Main Results:
- Practice A continued system use, while Practice B abandoned it due to user unacceptability.
- Key themes influencing acceptance included perceived benefits vs. costs, organizational culture, IS staff relationships, and post-implementation experiences.
- Technology transfer from academic to private practice presented challenges.
Conclusions:
- Healthcare organizations require tools to assess climate and readiness for change.
- Tailoring implementation strategies to specific practice contexts is essential for user acceptance.
- Addressing user concerns regarding benefits, support, and cultural fit is vital for clinical computer system adoption.