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Published on: August 1, 2019
Patients in Europe evaluate general practice care: an international comparison
Summary
European patients generally rate general practice highly, especially concerning doctor-patient communication and confidentiality. However, organizational aspects of care require improvement in some countries.
Area of Science:
- Healthcare research
- Patient satisfaction studies
- Comparative health systems analysis
Background:
- Patient evaluations are crucial for enhancing healthcare quality and comparing general practice across diverse health systems.
- Understanding patient perspectives provides valuable insights into healthcare delivery and system performance.
Purpose of the Study:
- To identify universally positive aspects of general practice as perceived by patients.
- To compare patient opinions on healthcare provision across different European countries.
Main Methods:
- An internationally validated questionnaire was administered to 17,391 patients across 10 European countries.
- A stratified sampling method included at least 1080 patients per country, with an average response rate of 79%.
- The survey assessed 23 aspects of care, alongside demographic and health status information.
Main Results:
- Over 80% of patients reported positive experiences with most aspects of general practice care, including record confidentiality, GP listening skills, consultation time, and urgent care.
- Organizational elements of care received relatively lower patient ratings.
- While evaluations were broadly similar across countries, fee-for-service systems showed more positive ratings for service and organizational aspects.
Conclusions:
- European patients express overall satisfaction with general practice, but highlight a need for improved practice management in certain regions.
- Further research is recommended to explore the nuances of differing patient expectations and evaluations influenced by various national health systems.
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