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A method for mediating conflict among different mindsets.

M K Key1

  • 1Department of Human and Organization Development, Vanderbilt University, USA. keyassocs@mindspring.com

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|February 24, 2001
PubMed
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Mediation helps healthcare leaders tap into creative potential by managing differences and conflict. This process fosters win-win outcomes, optimizing all parties' interests for better collaboration and results.

Area of Science:

  • Healthcare Management
  • Conflict Resolution
  • Organizational Psychology

Background:

  • Quality in healthcare involves valuing people's creative potential and ideas.
  • Work is viewed as a process combining people, resources, and activities.
  • Conflict and differences are common in healthcare settings.

Purpose of the Study:

  • To equip healthcare leaders with skills for managing differences.
  • To enable leaders to achieve common ground through creative problem-solving.
  • To highlight mediation as a superior conflict resolution strategy.

Main Methods:

  • Describes the mediation process in detail.
  • Outlines the characteristics of an effective mediator.
  • Defines the optimal environment for conducting mediation dialogues.

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Main Results:

  • Mediation surfaces creative thinking during conflict.
  • It offers a pathway to win-win outcomes, unlike arbitration or negotiation.
  • Provides actionable lessons for creatively managing diverse mindsets.

Conclusions:

  • Mediation is a valuable tool for healthcare leaders to navigate conflict.
  • Effective mediation enhances collaboration and optimizes stakeholder interests.
  • Creative management of differing mindsets leads to improved quality outcomes.