Embracing cultural diversity

Healthcare providers from all backgrounds are taught the Western medicine approach with little consideration given to cultural-specific care. Yet, today it is difficult to ignore that approximately 33 percent of Americans originate from ethnically diverse groups. As our population continues to become more diversified, it is imperative that healthcare professionals become more sensitive to cultural differences. Effectively managing cultural diversity in the workplace requires a complex set of skills as well as an understanding of the concept. Communication skills will be challenged in a complex and diverse work environment. Managers must learn to listen. Embracing cultural diversity is a two-step process. The first step begins with personal self-interest and self-examination. The second step in the process is the "awakening." Tomorrow's successful managers will take an active role today in creating an environment that views diversity as an asset to the work force.