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Related Experiment Videos

Follow-up client satisfaction in a supported education program.

C T Mowbray1, D Bybee, M E Collins

  • 1University of Michigan, School of Social Work, 1080 South University, Ann Arbor, MI 48109-1106, USA. cmowbray@umich.edu

Psychiatric Rehabilitation Journal
|April 24, 2001
PubMed
Summary

Supported education programs foster satisfaction, but ongoing support is crucial. Addressing barriers like financial aid and transportation significantly improves post-secondary education enrollment.

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Area of Science:

  • Behavioral Health
  • Educational Psychology
  • Healthcare Management

Background:

  • Patient satisfaction data are increasingly used in managed behavioral healthcare.
  • Limited research exists on the managerial applications of satisfaction data.
  • Supported education programs aim to enhance post-secondary opportunities.

Purpose of the Study:

  • To assess long-term participant satisfaction with a supported education program.
  • To identify current barriers, needs, and difficulties faced by participants pursuing further education.
  • To evaluate the impact of follow-up supportive contacts on educational pursuits.

Main Methods:

  • Retrospective data collection 12 months post-program completion.
  • Inquiry into participant satisfaction, current challenges, and support needs.

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  • Assessment of follow-up supportive contacts and their correlation with educational enrollment.

    • Main Results:

    • Participants reported sustained satisfaction with the supported education program.
    • Key information resources were identified as highly beneficial.
    • Personal difficulties, financial aid, tutoring, job placement, support groups, and transportation emerged as significant needs.
    • Low levels of ongoing supportive contact were observed.
    • Follow-up support positively and significantly impacted college or training enrollment.

    Conclusions:

    • Supported education programs yield lasting participant satisfaction.
    • Addressing practical needs and providing consistent support are vital for program success.
    • Future programs must integrate robust mechanisms for sustained student support to enhance educational attainment.