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Quality evaluation of health care offered by an Internal Medicine Department
F Bilora1, F Petrobelli, T Leo
1Second Medical Clinic, University of Padua, Padua, Italy.
Background:
The aim of this work is to evaluate the quality and patients satisfaction for given services in an Internal Medicine Department during three months.
Methods:
A questionnaire was given to all the patients admitted to our Medicine Department to evaluate our strength and to correct weakness.
Results:
Our patients assessed doctors and nursing staff for skill and dedication. They gave suggestions about hotel management: bathroom cleaning and number of beds in the same room. They also asked for a pharmacy and a post office inside the hospital.
Conclusions:
It appears that our ward gives a satisfactory health care situation. Some of our patients suggestions can be put into practice in a short time, while others require longer, depending on public resources and not on private, such as happens, on the contrary, in the United States.
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