The 360 degrees feedback process: a tool for continuous board improvement

To remain accountable to stakeholders, healthcare governing boards need meaningful and actionable feedback on their performance. In 1998, the Board of Governors of West Park Hospital (now West Park Healthcare Centre) used the 360 degree feedback technique for the first time to gather feedback from a range of stakeholders. Boards members found the technology accessible and the process valuable. They are using the individual results to improve individual performance, and have developed work plans to address areas for continued board development.