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The 360 degrees feedback process: a tool for continuous board improvement.

L Cordeiro1, L Newman

  • 1West Park Hospital.

Healthcare Management Forum
|May 8, 2001
PubMed
Summary
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Healthcare governing boards can use 360-degree feedback for performance assessment. This method provides valuable insights, enabling individual improvement and strategic board development planning for enhanced accountability.

Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Performance Improvement

Background:

  • Healthcare governing boards require effective performance feedback for stakeholder accountability.
  • Traditional feedback mechanisms may not fully capture board performance dynamics.

Purpose of the Study:

  • To evaluate the utility of the 360-degree feedback technique for a hospital governing board.
  • To assess the accessibility and value of the feedback process for board members.

Main Methods:

  • The Board of Governors of West Park Hospital (now West Park Healthcare Centre) implemented 360-degree feedback in 1998.
  • Feedback was solicited from a diverse range of stakeholders.

Main Results:

  • Board members perceived the 360-degree feedback technology as accessible.

Related Experiment Videos

  • The feedback process was considered valuable by board members.
  • Individual results are being utilized for performance enhancement.

    • Conclusions:

    • The 360-degree feedback technique is a valuable tool for healthcare governing boards.
    • The process facilitates targeted individual performance improvement.
    • Action plans are being developed for ongoing board development based on feedback.