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[Consumer perspective and quality development in ambulatory nursing care]
1Institut für Pflegewissenschaft an der Universität Bielefeld Universitätsstr. 25 33615 Bielefeld, Germany.
Zeitschrift Fur Gerontologie Und Geriatrie
|June 8, 2001
Summary
Quality assurance in outpatient nursing care must consider patient perspectives. Patient expectations and evaluations are shaped by their care needs and experiences, highlighting divergent views between patients and nursing staff.
Area of Science:
- Nursing
- Healthcare Quality
- Patient Experience
Context:
- The 1990s saw increased focus on quality in outpatient nursing care.
- Growing emphasis on aligning quality assurance with patient values and expectations.
- Debate on the applicability of 'customer' or 'consumer' roles for care recipients.
Purpose:
- Critically analyze the extent to which patient roles as 'customers' align with their needs and interests.
- Investigate how patient views on quality are influenced by their care situation.
- Examine the differing perspectives between patients and healthcare providers regarding care quality.
Summary:
- Empirical studies reveal patient expectations and evaluations are significantly influenced by the consequences of needing and receiving outpatient nursing care.
- Patient perspectives on quality are distinct and often diverge from those of nursing staff and other stakeholders.
- The concept of patients as 'consumers' requires critical examination in the context of their unique circumstances.
Impact:
- Informs healthcare providers and policymakers on patient-centered quality assurance strategies.
- Highlights the importance of understanding patient experiences in shaping nursing care quality.
- Contributes to a more nuanced understanding of quality management in outpatient nursing services.