[Expectations and satisfaction of patients during inpatient treatment]

Aim of the study was to examine the expectations of patients at the beginning and the satisfaction at the end of a hospital stay. The hospital settings were standardised.

510 patients on the cardiological ward were asked to fill in a questionnaire on the first and last day of their stay.

The admitted patients stated clear expectations in respect of the hospital facilities and staff. The most important aspects for the patients were the qualification of staff and the time physicians and nurses would devote to the patient, and the medical and technical equipment of the hospital. Beds per room, food, length and costs of the stay were less important in patients' expectations. On the day of discharge, the patients were very satisfied with the staff and medical equipment, in contrast to a low satisfaction regarding additional fees and the number of beds per room (three).

Since cost-benefit is a basic need in running a hospital today, financial resources should be enhanced in the spheres which are equally medically important for fulfilling the expectations of the patients. Therefore, the number of staff and the qualification of the medical professionals should be financed instead of supporting architectural and room design. Accordingly, the patients' main criteria for choosing a hospital is the medical equipment provided and the qualification of the medical staff. In conclusion, these aspects should be publicized for meaningful decision-making. Medical professionals should be encouraged to inspire competence and to spend as much time as possible with each individual patient.