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A guide to using performance measurement systems for continuous improvement.
J Maleyeff1, F C Kaminsky, A Jubinville
1Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, CT, USA. maleyeff@rh.edu
Summary
The Joint Commission mandates healthcare organizations use performance measurement systems like the ORYX initiative. This guide details a three-step approach using continuous improvement and statistical process control (SPC) for quality measurement.
Area of Science:
- Healthcare Quality Improvement
- Health Services Research
- Performance Measurement Systems
Background:
- Accredited healthcare organizations must utilize performance measurement systems to meet Joint Commission requirements.
- The ORYX initiative serves as a standardized system for internal quality control and external performance benchmarking.
- Effective performance measurement is crucial for demonstrating healthcare quality and compliance.
Purpose of the Study:
- To outline a practical, three-step methodology for implementing a performance measurement system.
- To demonstrate the application of continuous improvement principles in healthcare quality management.
- To highlight the utility of statistical process control (SPC) methods for analyzing quality data.
Main Methods:
- Adoption of a three-step approach integrating continuous improvement philosophy.
- Application of statistical process control (SPC) methods for data analysis.
- Utilizing readily available software, such as Microsoft Excel, for SPC implementation.
Main Results:
- The proposed approach provides a structured framework for performance measurement.
- SPC enables robust analysis of quality measures, facilitating identification of trends and variations.
- Microsoft Excel offers a feasible platform for implementing SPC in healthcare settings.
Conclusions:
- A systematic approach combining continuous improvement and SPC enhances performance measurement.
- The ORYX initiative can be effectively managed using SPC principles for improved healthcare quality.
- Implementing SPC with accessible tools like Excel supports data-driven decision-making in healthcare organizations.