Related Experiment Videos
Benchmarking initiatives in the water industry
Summary
Water utilities use Process Benchmarking to improve performance and service. This study develops a worldwide methodology for water industry benchmarking, identifying key improvement areas for decision-makers.
Area of Science:
- Environmental Science
- Economics
- Management Science
Background:
- Customer satisfaction and service care drive water industry professionals to enhance performance and efficiency.
- Process Benchmarking is a recognized method for utilities to compare operations and adopt best practices for self-improvement.
Purpose of the Study:
- To develop a universally accepted concept of Process Benchmarking for the water industry.
- To support water decision-makers in addressing efficiency issues through benchmarking.
Main Methods:
- A questionnaire was disseminated to gather insights on Benchmarking practices across different countries.
- A comparative analysis of Benchmarking guidelines from The Netherlands and Scandinavia was conducted.
Main Results:
- The study presents a framework of significant benchmarking experiences in the water sector.
- Detailed survey results and a methodology for identifying potential improvement areas are provided.
Conclusions:
- The developed methodology aims to facilitate worldwide process benchmarking in the water industry.
- This approach supports water utilities in achieving enhanced performance and service levels.