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Updated: Jul 15, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Hospital medicine: understanding and drawing on the patient's perspective
1Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, Massachusetts 02215, USA.
Abstract:
Poor communication and distance may result when the perspectives of clinicians and patients differ. Individual interviews, focus groups, and surveys of patients can inform health professionals about patient expectations and experiences with care. Hospital medicine will advance by learning from patients and their families and involving them in efforts to monitor and improve care.
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