Occupant perception of indoor air and comfort in four hospitality environments

This article reports on a survey of customer and staff perceptions of indoor air quality at two restaurants, a billiard hall, and a casino. The survey was conducted at each environment for 8 days: 2 weekend days on 2 consecutive weekends and 4 weekdays. Before and during the survey, each hospitality environment satisfied ventilation requirements set in ASHRAE Standard 62-1999, Ventilation for Acceptable Indoor Air. An objective of this study was to test the hypothesis: If a hospitality environment satisfies ASHRAE ventilation requirements, then the indoor air is acceptable, that is, fewer than 20% of the exposed occupants perceive the environment as unacceptable. A second objective was to develop a multiple regression model that predicts the dependent variable, the environment is acceptable, as a function of a number of independent perception variables. Occupant perception of environmental, comfort, and physical variables was measured using a questionnaire. This instrument was designed to be efficient and unobtrusive; subjects could complete it within 3 min. Significant differences of occupant environment perception were identified among customers and staff. The dependent variable, the environment is acceptable, is affected by temperature, occupant density, and occupant smoking status, odor perception, health conditions, sensitivity to chemicals, and enjoyment of activities. Depending on the hospitality environment, variation of independent variables explains as much as 77% of the variation of the dependent variable.