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Related Experiment Videos

Communication skills in palliative care: a practical guide.

R Buckman1

  • 1Department of Medicine, University of Toronto, Toronto, Ontario, Canada.

Neurologic Clinics
|February 21, 2002
PubMed
Summary

Physician communication skills can be taught and learned, significantly improving patient interactions. This study presents two key strategies: the C-L-A-S-S strategy for general interviews and the S-P-I-K-E-S protocol for delivering bad news.

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Area of Science:

  • Medical Education
  • Communication Studies
  • Healthcare Professional Development

Background:

  • Communication skills in healthcare are often perceived as innate.
  • Emerging research indicates that communication techniques are teachable and learnable.
  • Acquired communication skills demonstrably enhance physician-patient interactions.

Purpose of the Study:

  • To present two fundamental communication protocols for clinicians.
  • To provide templates for effective physician-patient communication strategies.
  • To offer a structured approach for sensitive conversations, such as breaking bad news.

Main Methods:

  • Introduction of the C-L-A-S-S strategy, detailing five core components for clinician-patient interviews.
  • Presentation of the S-P-I-K-E-S protocol as a specialized adaptation for delivering bad news.
  • Utilizing established communication principles as a foundation for protocol development.

Main Results:

  • The C-L-A-S-S strategy offers a framework for optimizing general physician-patient communication.
  • The S-P-I-K-E-S protocol provides a structured method for effectively breaking bad news.
  • Both protocols emphasize the teachable nature of essential communication competencies.

Conclusions:

  • Effective physician communication is a skill that can be systematically taught and improved.
  • The C-L-A-S-S and S-P-I-K-E-S protocols serve as valuable tools for enhancing clinical communication.
  • Implementing these strategies can lead to better patient understanding and outcomes.

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