Lessons learned: developing education for a system-wide documentation project

Area of Science:

• Healthcare Management
• Clinical Documentation Improvement
• Health Informatics

Background:

• Summa Health System initiated an integrated interdisciplinary documentation system implementation.
• Development and presentation of educational sessions for staff were necessary.

Purpose of the Study:

• To share the experiences of developing and scheduling education for a system-wide change project.
• To provide insights for other organizations undertaking similar initiatives.

Main Methods:

• Outlined the structure of educational classes.
• Described the scheduling process for training sessions.
• Detailed ongoing revisions and refinements to the educational program.

Main Results:

• Staff members successfully integrated the new documentation system changes into their daily practice.
• The educational sessions facilitated the adoption of the new system.

Conclusions:

• The experiences of Summa Health System offer a valuable learning model for other healthcare organizations.
• Effective education and scheduling are crucial for successful system-wide change projects in healthcare.