Teaming humans and automated systems in safely engineered environments

Human factors research has historically been concerned with interactions among humans, machines, and the environments in which they operate. The introduction of intelligent, automated systems to support human performance and safety in a variety of challenging environments, including undersea systems, high-performance aircraft, and orbiting space stations, has introduced a new dynamic to these relationships. Many missions cannot be accomplished without the active participation of both intelligent human and intelligent machine members. This is particularly true in environments where individuals operate in isolation and without easy access to support crews. However, the teaming of these two systems that function in such different ways can lead to new types of error, with the human frequently unable to determine what the machine is doing and why. The challenge, then is to develop automated systems that support, rather than confound, the human user. Aerospace human factors research has been a leader in attempting to understand human-automation interactions and in establishing guidelines for the design and use of automated systems. This article discusses some of the human-automation interaction problems that have been observed operationally, what the existing research reveals, and several approaches that are being pursued to avoid "disconnects" between humans and automation. Once these disconnects are overcome, intelligent humans and intelligent machines will be able to work together more productively, thus leading to our furthered presence in a variety of challenging environments.