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[Quality management in the hospital environment: ISO 9002 certification: our experience]
Alain Hermelin1, R Amaria, E Postec
1Service de néphrologie-dialyse, Hôpital J. Monod, Le Havre. ahermelin@ch-havre.fr
Nephrologie
|March 13, 2002
Summary
The Havre
Area of Science:
- Nephrology and Dialysis Quality Management
Context:
- The Nephrology-Dialysis department at the Hospital Group of the Havre (GHH) initiated an ISO 9002 certification project in 1996.
- Challenges included inadequate resources, poor documentation, and misconceptions about quality.
Purpose:
- To achieve ISO 9002 certification for the Nephrology-Dialysis service.
- To improve patient care processes and operational efficiency.
Summary:
- The department implemented a "Procedure of taking in charge all the patient's medical and para-medical cost" in June 2000.
- This involved addressing issues like documentary management, error reduction, and client-supplier relationships.
Impact:
- Successful attainment of ISO 9002 certification for the service.
- Significant enhancements in documentary management, error reduction, and inter-departmental collaboration.