Related Experiment Videos
[Quality management in the hospital environment: ISO 9002 certification: our experience]
Alain Hermelin1, R Amaria, E Postec
1Service de néphrologie-dialyse, Hôpital J. Monod, Le Havre. ahermelin@ch-havre.fr
Insights
The Havre
Area of Science:
- Nephrology and Dialysis Quality Management
Context:
- The Nephrology-Dialysis department at the Hospital Group of the Havre (GHH) initiated an ISO 9002 certification project in 1996.
- Challenges included inadequate resources, poor documentation, and misconceptions about quality.
Purpose:
- To achieve ISO 9002 certification for the Nephrology-Dialysis service.
- To improve patient care processes and operational efficiency.
Summary:
- The department implemented a "Procedure of taking in charge all the patient's medical and para-medical cost" in June 2000.
- This involved addressing issues like documentary management, error reduction, and client-supplier relationships.
Impact:
- Successful attainment of ISO 9002 certification for the service.
- Significant enhancements in documentary management, error reduction, and inter-departmental collaboration.
Abstract:
The nephrology-dialysis department of the Havre's hospital has launched a project of certification ISO 9002 in 1996, based on reflections from the centers of dialysis Upper Normandy. The problems encountered were mainly the lack of ways, a bad documentary structure, false ideas on the quality and a bad perception from the client. With the help of a quality manager, il has enable the project to advance and finalized, obtaining the certification of activity. In june 2000 "Procedure of taking in charge all the patient's medical and para-medical cost in the center of the Nephrology-Dialysis service" of the GHH (Hospital Group of the Havre) has brought not only the certificate but notable improvements on the level of documentary management, the errors, relationship clients-suppliers and projects of collaboration with the other services of nephrology dialysis of France.