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Related Experiment Videos

Advanced practice nurses: a study of client satisfaction.

Rebecca Bryant1, Margaret Clark Graham

  • 1T. R. Tigar, MD, Inc., Clarksville, Ohio, USA.

Journal of the American Academy of Nurse Practitioners
|March 15, 2002
PubMed
Summary

Clients reported high satisfaction with care from advanced practice nurses (APNs) in the Wright State University Pilot Project. This indicates a positive perception of APN services and quality of care.

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Area of Science:

  • Nursing Practice
  • Health Services Research

Background:

  • Advanced Practice Nurses (APNs) play a crucial role in healthcare delivery.
  • The Wright State University (WSU) Pilot Project aimed to enhance APN recognition and scope of practice.
  • Understanding client satisfaction is vital for assessing care quality.

Purpose of the Study:

  • To evaluate client satisfaction with care provided by APNs within the WSU Pilot Project.
  • To assess the impact of state legislation recognizing APNs for title protection, prescriptive authority, and reimbursement.

Main Methods:

  • A descriptive study utilizing the Interactional Model of Client Health Behavior as a framework.
  • Client satisfaction was measured using an adapted Client Satisfaction Tool (CST) in a sample of 506 clients.
  • The adapted CST demonstrated high internal consistency (0.935).

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Main Results:

  • Client satisfaction scores ranged from 28 to 50, with a mean score of 47.15 (SD = 4.00).
  • The findings indicate a very high level of client satisfaction with APNs in the WSU Pilot Project.

Conclusions:

  • High client satisfaction suggests quality care delivery by APNs.
  • Measuring client satisfaction provides valuable data for healthcare payers and individual clients.
  • Increased visibility and marketability of APNs can be achieved by reporting client satisfaction.