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Customer, client, consumer, recipient, or patient.

A Naseem1, R Balon, S Khan

  • 1Department of Psychiatry and Behavioral Neurosciences, Wayne State University School of Medicine, Detroit, Michigan, USA.

Annals of Clinical Psychiatry : Official Journal of the American Academy of Clinical Psychiatrists
|April 18, 2002
PubMed
Summary
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Physicians and psychologists prefer using patient names over terms like "customer." Both groups favored being called "doctor" and rejected "provider," indicating a preference for traditional professional titles.

Area of Science:

  • Medical terminology and patient-clinician communication.
  • Healthcare professional identity and patient perception.

Background:

  • Managed care has led to a shift in terminology, with payers often using terms like "customer" or "client" instead of "patient."
  • Previous research suggests patients prefer to be addressed as "patients."

Purpose of the Study:

  • To investigate preferred terminology for referring to patients among physicians and psychologists.
  • To determine how physicians and psychologists prefer to be addressed by patients.

Main Methods:

  • A questionnaire was mailed to 100 physicians across four specialties and 100 psychologists.
  • Response rate was 61%.

Main Results:

  • Physicians preferred using patient last names, followed by first names; psychologists preferred first names, then last names.

Related Experiment Videos

  • Neither group favored terms like "client," "customer," "consumer," or "recipient" for patients.
  • Physicians and psychologists preferred being called "doctor," rejecting the term "provider."

    • Conclusions:

    • Healthcare professionals and patients show a preference for traditional and personalized terminology.
    • The findings underscore the importance of respectful and preferred forms of address in the clinical setting.