The impact of a practice development project on the quality of in-patient small group therapy

In 1993 a mental health service in South-east England initiated a practice development project that aimed at continuously improving the quality of in-patient small group therapy provided within its four acute wards. From the outset it was intended that the project and the practice it focused on should be robust and research based. In support of this an evaluative study was carried out in 1998. The evaluation covered a 6-month period and coincided with concerns being reported elsewhere about the adequacy of therapeutic activity within acute psychiatric settings across the country. Data collected for the evaluation focused on the quality dimensions of effectiveness, relevance to need, social acceptability, accessibility, efficiency and economy, and equity. Quantitative and qualitative methods were deployed and data were collected at three points in time over the evaluation period to provide a picture of change within each ward. The quantitative data gathered were mainly obtained through two self-report questionnaires that were developed specifically for the study. Both instruments were tested and found to have a high degree of internal consistency. The qualitative data gathered were collected using semistructured interviews. Analysis of the qualitative and quantitative data sets indicated that practice quality diminished rather than improved during the 6-month study period. Factors that emerged from the data as having influenced this outcome were: increases in ward team's overall workload, inadequate staffing levels and changes in expectations placed on those providing small group therapy. The findings are consistent with a national trend of deteriorating quality in in-patient care and point to some of the limitations of action learning as a practice development method. They also point to service factors that work against effective practice development.